Crosslines , an outreach of The Council of Churches of the Ozarks is looking to hire a Community Resource Specialist. The ideal candidate will exemplify the Council of Churches’ core values of Christ-loving, compassionate, non judgmental, and empowering as he or she works with church leaders, church members, case managers, local non-profits and a range of others in the community to assist Council of Churches families and individuals with issues related to poverty. The Community Resource Specialist is essentially providing case management functions as well as referrals to a wide variety of individuals and families. The primary focus will be with established clients receiving pantry services at Crosslines.
The Community Resource Specialist will work in many aspects of people’s lives, and may work with children and families, senior citizens, those with disabilities, recovering addicts, the mentally ill, immigrants, ex-offenders or the homeless. Each of these individual situations have their own specific needs and requirements. The Community Resource Specialist will develop client action plans, coordinate case management efforts with local church pastors, staff and other community resource agencies and staff. They will also staff booths and tables at local community informational events, providing information about Crosslines and Council of Churches of the Ozarks’ services.
The Community Resource Specialist will be required to provide various documentation for reporting outcomes to supervisors, donors, board members, grantors, etc. This position can be challenging, coordinating with multiple organizations and individuals with needs. However, the right candidate will find it fulfilling, exciting and very rewarding.
Excellent organizational and communication skills, including writing, proof reading skills, and public speaking.
Ability to manage multiple projects and work assignments with little supervision, working with a variety of staff, volunteers and clients.
Ability to direct others, have excellent interpersonal skills both in person and by phone, always displaying a high level of professionalism.
Have skills locating and utilizing community resources.
Must be able to anticipate project needs, discern work priorities, meet deadlines and be flexible with scheduling.
Must be comfortable interacting with the public, including churches, synagogues and other bodies of faith.
Ability to maintain strict confidentiality of client and internal information.
Must be proficient in typing, using standard office equipment including but not limited to fax, copier, multiline telephones and computers. Preferred abilities with electronic spreadsheets, word processing and software such as Microsoft Office. QuickBooks preferred.
Must be comfortable working in a faith based Christian work environment.
Ability to perform effectively as a member of a team in carrying out the Council of Churches of the Ozarks stated mission to improve the quality of life in our region through collaborative outreach in the name of Jesus Christ, by doing together what can best be done together.
Must pass Missouri Highway Patrol Background Check, driving record check, E-Verify check and drug testing.
Have a respect for all individuals.
A passion for helping others achieve goals.
Provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external church sponsors, clients, non-profits, vendors and the public in general.
High expectations for quality.
Provides direct assistance to families, individuals and church staff as well as performs office duties such as answering telephones, inputting client data into database, and running statistical reports.
Admits new clients by reviewing records and conducting interviews.
Determines clients’ requirements by completing intake assessments and determining needs and objectives.
Coordinates services to be provided and arranges resources or referrals.
Monitors cases by verifying clients’ participation with action plans; observing and evaluating plans and outcomes; advocating for needed services; obtaining additional resources and providing personal support.
Maintains clients’ records by reviewing case notes; logging events and progress.
Communicates clients’ progress by conducting regular meetings and evaluations; disseminating results and obstacles.
Provides training and resources to church partners.
Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiles statistics; assists in completing grant applications.
Coordinates client needs with churches and other community based resource organizations.
Makes site visits.
Recruits and directs volunteers.
Assists with preparing budgets and provides periodic progress reports to directors and others involved in meeting client needs
Keeps track of daily expenses.
Assists the Crosslines Director and the CCO Director of Marketing and Development with fundraising efforts, special campaigns and basic grant research as assigned.
Proposes new ideas to improve existing processes.
Fulfills other duties not listed herein as assigned by the Crosslines Agency Director or the CCO Executive Director.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Although infrequently, the applicant may be required to move or lift heavy items up to 50 lbs.
Work Hours will be approximately 8:00am-4:30pm Monday through Friday. However, additional weekend hours and evening work schedules will occur on an as needed basis. Workweek hours can be flexible to balance additional weekend/evening hours with prior approval from the Crosslines Director.
Knowledge and understanding of diverse socioeconomic, culture, disability, ethnic and religious backgrounds of those in need. Knowledge of the services offered by the Council of Churches of the Ozarks as well as other resources within Springfield and surrounding areas.
Preferred Education and Experience:
Bachelor’s Degree in Human Services is required.
Communication or Public Administration emphasis is preferred.
Experience working with volunteers is preferred.
Case Management experience is preferred.
*The Council of Churches of the Ozarks is an equal opportunity employer and does not discriminate against applicants or employees because of race, national origin, sex, age, religion, or disability status of qualified individuals.