Media Information

The Council of Churches of the Ozarks is a 501c(3) non-profit organization which was established in 1969 to collectively mobilize local faith groups in response to community needs. As a membership organization of churches from a variety of denominations and backgrounds, each service offered through CCO is an extension of the member churches mission to serve the under-resourced. For over 40 years, CCO has continued to respond to the community needs through nine outreach services offering specific programs to the community including: providing food and emergency assistance for families in crisis(Crosslines); Image-enhancing programs and clothing for abused and neglected children (Ambassadors for Children); essential home repairs for the elderly (Connections Handyman Service); safe overnight shelter for homeless women (Safe to Sleep); advocacy for long-term care residents (Ombudsman); early childhood referrals for education and assistance (Child Care Aware © of Southern Missouri); medically monitored daycare for adults with disabilities (Daybreak Adult Day Care); and monitoring nutritious meals for children in licensed, home-based daycares (Child Care Food Program).

Media, please contact:

Michele Delcoure
Director of Communications 
417-862-3586 x 231

Christine Moses
Director of Marketing and Development
417-862-3586 x 238

The 2017 Compassion Campaign

Currently, the Ozarks is at a pivotal tipping point with poverty.  The recently released Community Focus Report indicates that nearly 26% of Springfield residents’ income is below the poverty line – which is nearly double the Missouri state average.  The current rates of child abuse and neglect in Greene County remain much higher than Missouri state averages and nearly 55% of Springfield public school students qualify for free and reduced lunches.  Some of our Springfield schools have a staggering number of children in poverty at over 75%!  There is an urgent need for overnight shelters and a number of homes falling in disrepair.

The Council of Churches of the Ozarks’ Compassion Campaign brings together caring hearts and hands to provide life-changing services to people in need in our community. An unrestricted gift in support of the Compassion Campaign (CCO’s annual campaign) helps to ensure all nine outreach services will continue to serve uninterrupted.

Our Services

Ambassadors for Children

Children received new coats, shoes and 205 backpacks filled with age-appropriate items for children entering foster care in 2016.
Gifts benefiting 387 foster kids, were wrapped and placed under Christmas trees last Christmas.
Children received self-esteem building items and activities to meet specialized needs in 2016.

Founded in 1999, Ambassadors for Children are renewing hope for abused and neglected children in foster care, through programs that meet critical needs and self-esteem.

Ambassadors for Children served a total of 1,239 kids though the Kid’s Closet, Prom Closet, Pack-a-bag, Foster Support and Christmas programs. Through the Foster Support program we provided more than $16,000 worth of goods and services to children in need. The outcomes provided through our services are to keep children safe, keep siblings together, reunify families, preserve foster placements, stabilize youth aging out of the system and build self-esteem. Through our Kid’s Closet program we served 841 foster children with brand new clothing, meeting a critical need and building their self-esteem. We are excited to announce the launch of our Mobile Kid’s Closet coming soon. This vehicle will deliver critical resources to foster families throughout Southwest Missouri who cannot access our Kid’s Closet in Spring eld. This is just a start of the many wonderful things we look forward to in 2017.

–Denée Fay, Director

Child Care Food Program

Counties were reimbursed the cost for more than1.6 Million meals served by providers of in-home daycare.
Children across Missouri in 2016 were fed nutritious meals.
Providers of in-home care to pre-school children used the monitoring system in 2016.

Since 1980 the Child Care Food Program has provided monitoring for healthy meals in license in-home daycares.

Child Care Food Program (CCFP) provides reimbursement for meals and snacks for in-home licensed and registered family child care providers. CCFP targets higher levels of reimbursement to low-income areas, and to day care providers and children most in need. The reimbursements make the cost of day care more affordable for many lower income families. Health and safety standards, training, and monitoring make CCFP an important component of quality child care, especially in family day care homes.

–Annette Turner, Director

Child Care Aware® of Southern Missouri

Hours of group training to 687 child care providers in 2016.
Children participated in the new Early Childhood 1-Stop Program in 2016.
Hours of on-site technical support assistance to child care programs in 2016.

Founded in 1993, Child Care Aware provides quality training for early childhood professionals as well as daycare referrals to parents through their Early Childhood 1-Stop program.

“2016 was another memorable year! In the Fall, the Early Childhood One Stop created a new partnership with Parents As Teachers to use a more consolidated intake form. In doing this we are seeing a growth in the number of children we are serving. In the coming year we will be moving to implement this new process with additional organizations across Greene County.

Another success came in our Taking Steps to Healthy Success project. This project focuses on offering group training and technical assistance to child care programs around implementing healthy eating and physical activity. Keri’s Kidsville, one of the child care centers we worked with is now being recognized nationally for the work they did since they began the Taking Steps to Healthy Success program. During their time in our project, Keri, the owner of Keri’s Kidsville became certified in Eat Smart (Intermediate), Move Smart (Advanced), Breast Feeding Friendly Childcare and Breast Feeding Friendly Workplace. She wrote grants to be able to install a greenhouse at her child care center. Our staff is fortunate to be able to share stories like this with national partners/ funders and as a result they will be sharing Kerri’s story on the national Let’s Move website, which was created under former First Lady Michelle Obama’s leadership. We are proud of Keri and honored to have been a part of her journey!”

–Nicole Piper, Director

Crosslines of Springfield

People received food assistance and holiday food baskets in 2016.
Meals provided for each family member during a visit.
Provided in 2016 - an average of 2,156 meals per day.

Crosslines has been providing food and services for families in crisis since 1969. As the first outreach service of the Council of Churches, Crosslines is the largest food pantry in the Greene County.

It was a busy year at Crosslines. The poverty rate has more than doubled in the last 10 years, which means that the need for food assistance is increasing at a steady rate. In 2016, Crosslines served a record-breaking number of hungry families and individuals providing food assistance to more than 65,000 neighbors in needs. The

2014 Poverty Commission reported a need for a network of case management professionals who would assist individuals and families in taking sustainable steps out of poverty. Thus, in June 2016 we added a new case management position at Crosslines: Rachel Moore joined us as our Community Resource Specialist. Since that time, Rachel has made great strides in making connections with several pastors and staff at our Member Churches, and providing direct assistance for our neighbors in need who come to the church door seeking assistance.

– Tom Faulkner, Director

Connections Handyman Service

Homes received repairs such as water heaters, furnaces and air conditioning systems, sewers lines, wheelchair ramps and shower grab bars for shower and tubs in 2016.
Ramps were installed for handicapped individuals in 2016, most of which were amputees.
Percent of market labor cost was the average amount spent in 2016 for services, at no cost to the homeowner.

Since 2001 Connections Handyman Services have been providing essential home repairs for low-income seniors in Greene County.

Connections Handyman Service (CHS) provides repair services for seniors that own their own home. Over the last 12 years a lot of things have changed, including prices, age of our clients and income.
The price of the components (toilets, faucets, water heaters) continue to go up each year, with water heaters leading the way by almost doubling in price over the last 12 years. On average a contracting professional costs about $85 per hour and the cost of labor is continuing to rise. CHS has been very fortunate to retain the cost of service around 80% of market labor cost for the last 8 years.

CHS is able to provide the installation of grab bars and handrails regardless of age or income thanks to a private grant. We provide grab bar service to about 20-30 households a year.

–Richard Virnig, Director

Daybreak Adult Daycare

People on average, were provided with interactive care each day in 2016.
Days of care per month, on average, offered to Springfield seniors and adults with disabilities in 2016.
Volunteers donated their time to help at Daybreak in 2016.

Daybreak Adult Day Care has been providing medically-monitored hand-over-hand adult day care since 1998.

Daybreak Adult Day Care provides the highest quality of services to people who are frail elderly and people with disabilities. We are enthusiastically committed to providing
a “self-directed” meaningful, joyful and stimulating day to our program participants. We accomplish this goal by partnering with participants to create activity calendar events of their choosing, going into the community frequently and responding to spontaneous requests as much as possible. We support both the learning of life skills and the maintaining of skills depending on the needs of the individual. We tap into current interests as well as expose participants to new experiences. We are truly blessed to have the privilege of touching the lives of people who bring so much joy to our world. We laugh, love, sing like no one is watching and cry in times of sorrow with one another. We provide services but in our hearts the program participants of Daybreak are family.

–Paula Gronniger, Director

Long-term Care Ombudsman

Hours of advocacy was provided for long-term care facility residents in 2016.
Counties served in Southern Missouri.
residents were visited by program staff and volunteers in 2016.

Since 1978, Council of Churches Ombudsman Program has been advocating for the rights of long-term care facility residents. In that time they have worked with over 1.3 million elderly individuals in Missouri.

It is very important to get to know each person who lives in the nursing home, especially those with dementia. Ombudsman staff and volunteers talk and spend time with each resident in order to learn about their preferences, their past, what they enjoy doing and their goals and wishes for the future in order to assist them should a problem and/or concern arise.

–Connie Payne, Director


Seniors actively volunteered to serve their community through 58 area organizations.
Hours of service provided by RSVP seniors in 2016.
Students paired with 150 Reading Buddies in 49 area elementary schools in 2016.

In 1974 RSVP began working with senior citizens, connecting them to volunteer opportunities in the community. Currently RSVP organizes the Reading Buddy Program connection seniors to children in the school system that need literacy help, as well as organizing senior citizens to grocery shop for homebound seniors in the Ozarks.

RSVP senior volunteers provide social support and grocery delivery to homebound seniors, mentoring and literacy support to help bridge educational and relationships gaps for at-risk elementary students, and disaster education and emergency preparedness

to a neighboring community. Through the RSVP Reading Buddy Program, 580 students were given 1,234 new books to take home and practice reading to improve their literacy. Because of the dedication and commitment to service by volunteer seniors age 55 or older, many community needs are provided to the most vulnerable children and seniors in our community. A RSVP volunteer just told us, “ All my life I have gotten paid for the work that I do, but volunteering for the Homebound Shopping Program is the best payment I’ve ever had”.

– Kristy Frans, Director

Safe to Sleep

Women provided with over-night shelter in 2016.
Volunteers served 10,950 hours at the over-night shelter in 2016.
Bed-nights (1 woman and 1 cot) were provided for homeless women in Springfield in 2016.

In 2011 the Council of Churches opened a women’s over-night homeless shelter in Springfield.

October of 2016 Safe to Sleep celebrated its 5th anniversary. By the end of the year we had sheltered an amazing 1,500 individual women. Because of the giving nature of Pathways United Methodist Church and over 70 volunteers willing to stay overnight to serve snacks and watch over the women as they sleep, we are able to operate on a small budget. We are pleased to be able to provide overnight service for women in Spring eld when they have an emergency since we are the only place available and realize that many cities do not have such a shelter.

– Romona Baker, Director