Long term care facilities have temporarily suspended visitors to protect the health of their guests. Since Ombudsman volunteers/team members cannot visit guests at the facility, they will handle complaints by phone.
ADVOCACY for residents of nursing homes in Springfield and surrounding areas.
If you are or someone you know is in need of assistance please call or email Connie Payne at (419)862-3598, cpayne@ccozarks.org.
Volunteers for the program are trained and expected:
- To advocate for residents’ rights
- To provide community education on long-term care issues
- To provide ombudsman services to all residents of all long-term care facilities in Missouri
Ombudsman volunteers help to achieve these goals by:
- Making sure all residents are informed of their rights as established by law
- Empowering residents and helping to resolve all complaints at the facility level through the involvement of all concerned parties
- Helping residents stay fully informed of their rights such as: physician choice, freedom from abuse and restraint, access to privacy and respect, the ability to participate in activities, access to purchasing goods and services, participation in one’s care, ability to remain in care facility, and the rights to communicate freely, manage one’s own finances, and retain marital rights.
It’s never too early to start planning a work, family or church Christmas project. Each year the Long-term Care Ombudsman program receives hundreds of requests for Christmas gifts. You can adopt a single individual up to a full-nursing home. More information will be posted in November about specific needs.
